> For the complete documentation index, see [llms.txt](https://sitesbyseth.gitbook.io/sitesbyseth-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sitesbyseth.gitbook.io/sitesbyseth-docs/reign/faq.md). # FAQ Quick answers to the questions we hear most. Everything here links to the full guide. ### How do I make the free gift actually free at checkout? The theme adds the gift product to the cart — a matching **automatic discount** in **Shopify admin → Discounts** (Buy X get Y, 100% off, with your tier's minimum purchase) is what zeroes the price. If the gift shows full price at checkout, your discount's minimum or product doesn't match the theme settings. Full setup: [Free gift tiers](/sitesbyseth-docs/reign/free-gift-tiers.md). ### The countdown bar disappeared — where did it go? Three usual suspects: the timer hit its end date and **Hide bar when expired** is on; you're in **Per-user duration** mode and *your* browser's timer expired (it stores state per visitor — try an incognito window); or the block/section is hidden (eye icon). See [Announcement bar & countdown](/sitesbyseth-docs/reign/sections/announcement-countdown.md). ### Why is my header not transparent over my hero? Transparent mode only applies **on the home page, at the top of the page**, and works best when the first section is a Slideshow or an Image banner with **Optimize for transparent header** turned on. Also upload an **Inverse logo** so your logo stays visible. Checklist: [Transparent header](/sitesbyseth-docs/reign/free-gift-tiers/transparent-header.md). ### How do I change the messages scrolling above the header? That's the **Header promo** section → **Announcement bar** block. Each of the 6 messages has an enable toggle, text, and optional link. [Announcement bar & countdown](/sitesbyseth-docs/reign/sections/announcement-countdown.md). ### Can I hide the announcement strip on the whole site? Yes — Header promo → **Hide header promo**. It can't be deleted (it's built into the layout), but hiding it keeps your blocks and settings saved for later. ### How accurate is the "Currently viewing: 23 People" badge? It's a randomized number within the min/max range **you** set — not live analytics. Keep the range honest for your traffic, or disable that badge and keep only the low-stock one. [Urgency badges](/sitesbyseth-docs/reign/sections/urgency-badges.md). ### How does the size calculator know my products' fit? You tell it: set a **Default fit type** (True to Size / Slim / Oversized / Skinny) and assign exception products to fit-specific lists in the Size guide block. It recommends from height/weight adjusted for fit, and refuses to recommend when the product's size run has no close match. [Size calculator](/sitesbyseth-docs/reign/free-gift-tiers/size-calculator.md). ### How do I set up pre-orders? Create a `custom.preorder` product metafield with your ship-date text, enable the accordion row's pre-order toggle, and turn on **Continue selling when out of stock** on the variant. [Pre-orders](/sitesbyseth-docs/reign/free-gift-tiers/preorder-metafield.md). ### Where do I edit the cart drawer? I can't find it in the sidebar. It's in an overlay group — the easiest route is to **click the cart icon in the editor preview** (with an item in the cart) and the Cart drawer section appears in the sidebar. It only exists when **Theme settings → Cart → Type = Drawer**. [Cart drawer](/sitesbyseth-docs/reign/sections/cart-drawer.md). ### Search doesn't suggest products as I type — is that broken? No — predictive search ships **off**. Turn it on under **Theme settings → Search behavior → Search suggestions** (plus vendor/price toggles). ### Why don't product ratings show on my cards? The rating toggles need a reviews app that writes Shopify's product-rating metafields (Judge.me, Loox, Shopify's own reviews, etc.). Install one, enable **Product rating** in the grid/section, and stars appear. ### The password page shows the wrong password as correct (or vice versa) Check the **Theme-only / demo password** toggle in the Password header — it must be **OFF** for real stores so the modal uses Shopify's actual password form. The real password is set in **Settings → Online store → Password protection**. [Drop mode](/sitesbyseth-docs/reign/getting-started/drop-mode.md). ### Can customers change size or quantity inside the cart drawer? Yes — both are on by default (**Show size selector in drawer**, **Show quantity selector** in the Cart drawer section). Turning quantity off fixes line quantities in the drawer; shoppers can still edit on the cart page. ### How do I update the theme without losing my work? GitHub-connected stores update automatically and keep editor content. Zip installs: upload the new version as a *second* theme, rebuild settings, preview, then publish — and always duplicate your live theme first. [Updating Reign](/sitesbyseth-docs/reign/free-gift-tiers/updates.md). ### My shipping widget shows different rates than checkout The [Shipping information](/sitesbyseth-docs/reign/sections/shipping-info.md) widget is display-only — you type those rates in. Real rates come from **Settings → Shipping and delivery**. When you change one, update the other. ### Something else? Support: [sitesbyseth.com](https://www.sitesbyseth.com). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://sitesbyseth.gitbook.io/sitesbyseth-docs/reign/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.